Have been a lamma resident for two years now. When it comes to service and price, I guess they are relative- the higher price you pay the better service you get.
But is it just me or does anyone think the pier in Central is just too dirty and unhygienic? I've seen rats in evenings, mosquitoes not to mention...the place is so dirty the walls are full of dust and grime. I doubt they are even bothered to clean it up once a year before the CNY(as most Chinese households/business would do) They don't clean up rubbish bins on ferries every night- sometimes i see same old juice can stuck at the bin lid for four days- it's disgusting.
Staff are generally nice- but once I was in a rush and this staff liked to do that thing- closing the door in your face. On top of that he was just so rude and yelled at me. I wonder if I were a six foot tall white male would he have a better attitude.
Alright- other that that, I love Lamma and do hope I will return some day.

Actually, if you're a six foot tall white make you're even more likely to get the gate slammed in your face.

Yes, it is pretty bad. Compared to Pier 3 to D-Bay it is another world. I sometimes take the ferry in (from Sok Kwu Wan) and out to D-bay and it feels like going from old Hong Kong transportation to new Hong Kong transportation in one hour. They do not care to spend any money on marketing or hygiene in spite of the steady revenue generated. Unless the residents actually petition or present a legal issue they will not take care of any "creature comforts."

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Reuben L Sushman

This is consistent with one country two system principle. The system of “not more than 2 flies in the toilet” from Beijing does not apply in HK.

The toilet on the pier is particularly bad.

I was actually thinking of donating my old toilet seat to them after I buy a new one at Ikea or another place.

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Reuben L Sushman

The toilets on the ferries are much cleaner than the noxious, unventilated one on the pier with its permanently wet floor.

If you're caught short, there is a public toilet up towards the Macau terminal.

Think the cleaners need a course in 'how to clean properly'.

The toilets at the Lamma Pier were disgusting within a year of the new ferry pier opening. Really are disgraceful.

I watched the cleaning lady clean the seats within the concourse one day. There was a bucket of cold murky water beside her. She took out a wet dirty rag and cleaned all the seats in one go...... left them sopping wet,... then left.

I dried a couple of the seats to sit down and put my bag on and the tissue was filthy when I finished.

Think they need to hire a proper cleaning service.

Still on the topic of 'Clean Pier'..... how come between the Lamma Ferry Pier and the Cheung Chau ferry pier in Central, there are heaps of left trolleys, lots of big white polysterene boxes and bags of rubbish. I counted 30 trolleys and 40 boxes one day.

Why are they allowed to just be left there 24/7.

Who can I complain to? Have no idea which department is responsible for the Central Promenade.

In defense of the ferrymen who `close the door in your face' the ferries have a schedule to keep and it is unfair on all the passengers on the ferry waiting to leave if they keep letting one or two stragglers who are late through the gates. It pisses me off when 200 of us are waiting to leave and someone comes strolling on with their cup of coffee a few minutes after we were meant to have left. One person having to wait 30 mins for the next ferry is better than 200 people being 3 minutes delayed in my opinion.