Dear laputaquelepario,
We are sorry to hear that you had a unhappy experience at the hotel. As we are a small business, it is possible that we may have overlooked your complaint.
Could you please kindly PM your contact details so that we can contact you for a complimentary room.
Also, we have just finish renovating our rooms, including the rooms you have previously stayed! You are most welcomed to come and share with us your experience in the new rooms.
Once again we apologize for the incovenience caused in your previous stay, we endeavor to provide you with a better experience again!
Warm Regards,
Jackie Chow
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