Thank you for your concern regarding our ferry service. Our pier staff has been instructed to close the gate based on the scheduled time. Be noted that the sailings mentioned on the timetable refers to gate-closing time instead of departure time. Normally there will be 2 to 5 minutes time difference because of cargo and passenger loading but our staff will try their best efforts to minimize the time gap. For example, leaflet about being considerate and punctual has been distributing to all late comers or even those passengers who walk slowly inside the gate as friendly reminder. We will keep monitoring the situation for smooth pier operation.
Regarding the vessel announcement, we feel sorry for your discomfort experienced. Please be understood that all the pre-recorded sounds are based on actual needs. Lifejacket donning instruction, for instance, is for safe navigation and required by regulation. Regular review will be conducted to simplify the PA system on board.
Thank you for bringing the above matters for our attention. Should you have other inquiries please feel free to contact our CS hotline at 2815 6063 or through this email.
Regards,
Eddie Cheng
for HKKF
2522 1966
Statistics: Posted by SSL956 — Thu Aug 28, 2014 12:40 pm
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Statistics: Posted by Lamma-Gung — Sat Aug 16, 2014 5:47 pm
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